• Cancellation Policy

Cancellation Policy

At baby’s heaven , our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel products from your order in multiple ways on baby’s heaven, namely:
1. Order Level Cancellation
2. Product Level Cancellation
3. Shipment Level Cancellation
4. Combo Cancellation
5. Assembly Service Cancellation
Post successful cancellation, refunds would be provided as per applicability. For detailed information, please refer to the REFUNDS section under this policy.

1. ORDER LEVEL CANCELLATION
You can cancel your order online, before the products inside the order has been shipped. Applicable refund against the cancelled order will be credited to your Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Babys heaven Account (further Refund related details are provided below).

In case, even a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product or complete shipment).
In case, the order contains products such as Guaranteed Savings Offer, Gift Certificate or Digital Products, order level cancellation will not be applicable.

2. PRODUCT LEVEL CANCELLATION
You can cancel the product online,before the products inside the order has been shipped. Applicable refund against the cancelled product will be credited to your Babys heaven Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Babys heaven Account (further Refund related details are provided below).

In case, the product has been shipped, you will not be able to cancel individual product (complete shipment would get cancelled in this case).

For products such as Guaranteed Savings Offer, Gift Certificate, Gift Wrap and Digital Products cancellation will not be allowed.
With the cancellation of last product in the order, ‘Gift Wrap’ would automatically get cancelled.

As a part of cart offer or any other discount offer, if a user has purchased one product along with another product, and during cancellation of same, all the products purchased through same cart offer would get cancelled.

For products purchased through specific cart offer or any other discount offer inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for all the other products tagged under same cart offer.

3. SHIPMENT LEVEL CANCELLATION
You can cancel the shipment online, after the products inside the order has been shipped. Applicable refund against the cancelled shipment will be credited to your Babys heaven Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Babys heaven Account (further Refund related details are provided below).

In case, the product has been shipped, you will not be able to cancel individual product, as complete shipment / package would get cancelled.
Cancellation will not be applicable for all the respective products which are part of shipment / package, if the shipment / package is out for delivery.
– Name
– Contact information (email address, phone number)
– Shipping address
– Billing information
– Payment details

If the products are shipped through India Post delivery service, cancellation will not be applicable for all the respective products which are part of the shipment / package.

4. COMBO CANCELLATION
You can cancel the combo online, through ‘Cancel’ link provided against specific combo on order details page. Applicable refund against the cancelled combo will be credited to your Babysheaven Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your FirstCry Account (further Refund related details are provided below). Cancellation at combo level will result in the cancellation of the entire combo.
Partial cancellation at product level (inside combo) is not applicable and will not be allowed.

For products which are part of specific combo inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for rest of the products which are part of that combo.

In case, single or multiple products which are part of specific combo, get shipped through India Post delivery service, then cancellation at complete combo level would not be applicable.
There may arise certain scenarios wherein it might not be possible for us to accept and complete an order / products inside an order and we may have to cancel same. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Therefore, for products which are part of a specific combo inside the order, if any one of the product is cancelled due to above mentioned situations, the user will not be able to initiate cancellation request for the rest of the products which are part of that combo (applicable refund against the cancelled combo products will be credited to your Babys heaven Cash Wallet).

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