Returns, Replacement And Exchange Policy
Our Returns, Replacement & Exchange Policy is designed to provide clear guidelines for handling various situations. Please read the following details carefully.
1. Eligibility for Returns:
Criteria for Acceptance :
To be eligible for a return, the item must meet the following criteria: Unused and in the same condition as received. In the original packaging. With the receipt or proof of purchase.
To be eligible for a return, the item must meet the following criteria: Unused and in the same condition as received. In the original packaging. With the receipt or proof of purchase.
Exclusions:
Certain items are non-returnable for hygiene and safety reasons, including personalized or intimate products. Please check the product description for specific return restrictions.
Certain items are non-returnable for hygiene and safety reasons, including personalized or intimate products. Please check the product description for specific return restrictions.
2. Timeframe for Returns:
You have 7 days from the date of purchase to initiate a return.
Return Authorization :
Before returning any item, please contact our customer support at support@babysheaven.in to obtain a Return Authorization.
Before returning any item, please contact our customer support at support@babysheaven.in to obtain a Return Authorization.
3. Refund Process:
How to Initiate a Return :
Contact our customer support with your order details to initiate the return process.
Contact our customer support with your order details to initiate the return process.
Our team will provide you with detailed instructions on where to send the returned items.
Inspection and Refund Notification:
Once we receive the returned item, it will be inspected. You will be notified of the approval or rejection of your refund. If approved, refunds will be processed using the original payment method.
Once we receive the returned item, it will be inspected. You will be notified of the approval or rejection of your refund. If approved, refunds will be processed using the original payment method.
Refund Timeline :
Please allow a 15- 30 Days refund to be reflected in your account, depending on your payment provider’s policies.
Please allow a 15- 30 Days refund to be reflected in your account, depending on your payment provider’s policies.
4. Return Shipping :
Customer Responsibility :
Customers are responsible for the cost of return shipping. Ensure that the item is securely packaged to prevent damage during transit.
Customers are responsible for the cost of return shipping. Ensure that the item is securely packaged to prevent damage during transit.
Defective or Incorrect Items :
If the return is a result of our error or if the item is defective, please contact us.
If the return is a result of our error or if the item is defective, please contact us.
5. Replacements for Damaged or Defective Items :
Reporting Damaged or Defective Items :
If you receive a damaged or defective item, please contact us immediately at support@babysheaven.in.Include details and images of the product to expedite the process.
If you receive a damaged or defective item, please contact us immediately at support@babysheaven.in.Include details and images of the product to expedite the process.
Replacement Process :
Our customer support team will guide you through the return process and arrange for a replacement.
Our customer support team will guide you through the return process and arrange for a replacement.
6. Exchanges :
Direct exchanges are not currently offered. If you need a different item, please initiate a return for a refund and place a new order.
7. Communication Channels :
For any questions or concerns related to returns, replacements, or exchanges, please contact our customer support at support@babysheaven.in.
8. Policy Changes :
We reserve the right to update or modify this Returns, Replacement & Exchange Policy at any time.
Changes will be effective immediately and communicated through our website.
Changes will be effective immediately and communicated through our website.